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  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: A non well formed numeric value encountered in _hierarchical_select_dropbox_generate() (line 2201 of /home/pyqnysws/public_html/sites/all/modules/hierarchical_select/hierarchical_select.module).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Notice: Trying to access array offset on value of type int in element_children() (line 6595 of /home/pyqnysws/public_html/includes/common.inc).
  • Deprecated function: implode(): Passing glue string after array is deprecated. Swap the parameters in drupal_get_feeds() (line 394 of /home/pyqnysws/public_html/includes/common.inc).
  • Deprecated function: The each() function is deprecated. This message will be suppressed on further calls in menu_set_active_trail() (line 2405 of /home/pyqnysws/public_html/includes/menu.inc).

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Helping our consumers to get the services they need, when they need them, in a way that is most suited to them.

  • Always
  • Often
  • Sometimes
  • Rarely
  • Never
  • N/A
Identifying and addressing consumer issues with the systems and services they use
We work with consumers and other key people in the community to:
help consumers to access feedback and complaints mechanisms for other services.
make it easier for consumers to access and navigate these systems and services
find out what makes it hard for consumers to use other important systems and services they need (such as Centrelink, or the mental health system)
We identify issues that make it hard for consumers to use our service (such as transport or child care access) and work with them to make it easier.
Making clear pathways for consumers to other services
We support consumers to connect easily with other services by:
informing consumers about available services and any costs associated with them
informing consumers about any referrals we make for them, including any steps needed to get there
informing consumers about what information we need to share with other services they are referred to, and asking them if they would like us to share any other information
following up with consumers after a referral is made to see if any more support is needed.
having processes in place to make sure our information on other community services and resources is up to date
Creating a health literate service environment
We support consumers when they come to our organisation by:
providing a comfortable and welcoming environment
ensuring all staff are welcoming and offer information and opportunities for questions
making it clear what consumers need to do, without lots of written information.
making it easy for them to find their way (eg. we have clear signs in plain English)
Supporting consumers to understand and use our services
We support consumers to use our services by:
helping them understand what we can and cannot offer
being clear about any risks or costs involved
helping them understand and use any unfamiliar processes, such as electronic systems.